Support
At OzLasVegas Casino, we understand that having reliable customer support is essential for a smooth gaming experience. That's why we've developed a comprehensive support system to assist you whenever you need help, day or night.
24/7 Support Availability
Our friendly support team is available around the clock, 365 days a year. Whether you have questions at noon or midnight, our dedicated representatives are ready to assist you with any concerns about your account, gameplay, or transactions.
Multiple Contact Options
We offer several convenient ways to reach our support team:
Live Chat: For immediate assistance, our live chat feature connects you with a support agent in seconds. This is the fastest way to resolve issues while you're playing.
Email Support: For less urgent matters or detailed questions, you can email us at support@ozlasvegas.com. Our team typically responds within 2-4 hours.
Phone Support: If you prefer speaking with someone directly, call our toll-free number at +61-1800-841-715. Our knowledgeable representatives are ready to help with any questions you might have.
Comprehensive FAQ Section
Before contacting support, you might find answers in our extensive FAQ section. We've compiled answers to common questions about:
- Account registration and verification
- Deposit and withdrawal methods
- Bonus terms and wagering requirements
- Game rules and technical issues
- Responsible gambling tools
Payment and Banking Support
Our support team is specially trained to handle questions about our various payment methods. Whether you're using credit cards like Visa and MasterCard, e-wallets, or cryptocurrencies like Bitcoin, we can help you navigate any transaction issues.
Game-Related Assistance
Having trouble with a particular game? Our support agents are familiar with our entire game library from providers like Betsoft, Dragon Gaming, and Wazdan. They can help troubleshoot any issues you encounter while playing your favorite slots or table games.
Bonus and Promotion Guidance
Understanding bonus terms can sometimes be confusing. Our support team can explain the details of our welcome bonuses, including our generous $12,000 welcome package and 50 free spins offer. They can also help with any questions about our ongoing promotions and loyalty rewards.
Responsible Gambling Support
We take responsible gambling seriously. If you need assistance with setting limits on your account or have questions about self-exclusion options, our support team is trained to provide compassionate and helpful guidance.
Language Options
Our support team offers assistance in multiple languages to accommodate our international player base. Whether you're playing from Australia, the United States, or elsewhere, we strive to provide support in your preferred language.
Your Feedback Matters
We continuously improve our support services based on player feedback. After each interaction with our support team, you'll have the opportunity to rate your experience and provide suggestions for improvement.
At OzLasVegas Casino, we're committed to providing exceptional support at every step of your gaming journey. Our friendly team is just a click or call away, ready to ensure your experience with us is nothing short of excellent.